Frequently Asked Questions
Everything you need to know about shopping at OXVA.ID
Are all products sold on OXVA.ID authentic?
Yes, we guarantee that all products are 100% authentic and sourced directly from the manufacturer. Each device comes with a unique security code that can be verified on the official brand website.
How long does shipping take within Indonesia?
Standard shipping typically takes 2-4 business days for Jabodetabek areas and 3-7 business days for other provinces, depending on the courier service selected at checkout.
What payment methods do you accept?
We accept a wide range of payment options including Bank Transfers (Virtual Accounts), Credit/Debit Cards, and popular E-wallets such as OVO, GoPay, and Dana.
What is your warranty policy for electronic devices?
All electronic devices are covered by a limited manufacturer's warranty. Please keep your original packaging and proof of purchase to facilitate any warranty claims for factory defects.
Can I track my order status?
Once your order has been dispatched, you will receive an email and SMS notification containing a tracking number which you can use to monitor your shipment in real-time.
What should I do if I receive a damaged item?
If your item arrives damaged or non-functional, please contact our customer support team within 24 hours of delivery. You will need to provide an unboxing video to process a replacement or refund.